Terms and Conditions
Last updated: August 6, 2026
Welcome to Benjamin Franklin Plumbing Bay Area. By accessing this website, submitting a form, requesting service, or opting in to receive text messages from us, you agree to the terms below. Please read them carefully.
Use of This Website
The content on this site is provided for general informational purposes about our plumbing services. Service descriptions, pricing references, and promotional offers are subject to change without notice and do not constitute a binding quote. A binding price is provided only after a licensed technician evaluates your specific job.
Requesting Service
When you submit a contact form, request an estimate, or book an appointment through this site, you authorize Benjamin Franklin Plumbing Bay Area to contact you by phone, email, or text message regarding your service request, appointment scheduling, and related project needs.
We do not sell or rent your personal information. We do not share your personal information with third parties for their own marketing purposes.
Calls with Benjamin Franklin Plumbing Bay Area may be recorded for quality assurance and training purposes.
Our Guarantee
Benjamin Franklin Plumbing operates under the franchise punctuality guarantee: “If there’s any delay, it’s you we pay.” Guarantee terms, conditions, and limitations are set by Benjamin Franklin Plumbing corporate and are available on our Our Guarantee page or on request.
Licensing
Benjamin Franklin Plumbing Bay Area is a licensed plumbing contractor operating as Gagne Brothers Enterprises, Inc., dba Benjamin Franklin Plumbing. CSLB License #857357 (Classifications A and C-36), current and active.
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SMS Terms and Conditions
Program description. When opted in, you will receive text messages (SMS/MMS) from Benjamin Franklin Plumbing Bay Area at the mobile number you provided, whether you provided it on this website or on a lead form served through one of our advertisements on a third-party platform such as Facebook or Instagram. These messages may include responses to a quote, estimate, or service inquiry; real-time texts to ask and answer questions about our services and pricing; appointment scheduling, confirmations, and reminders; technician dispatch and arrival notifications; job and project updates; service follow-up; and feedback or review requests. If you separately consent to marketing messages, you may also receive promotional offers, seasonal specials, product information, and maintenance reminders.
Program frequency. You can expect to receive up to 10 messages per month from us.
Opt out. You can opt out of this service at any time. Just reply “STOP” to any message you receive from us. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
Help. If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://bfplumbingbayarea.com/contact-us/. You can also reach us by phone seven days a week from 7:00 AM to 7:00 PM Pacific Time.
Interruption. Carriers, such as AT&T, are not liable for delayed or undelivered messages.
Costs. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
Consent. Consent to receive text messages is not a condition of purchase. Message frequency may vary based on your service activity, but will not exceed the stated frequency above without renewed consent.
Privacy. If you have any questions regarding privacy, please read our privacy policy at https://bfplumbingbayarea.com/privacy-policy/.