Rating – All Stars I live in an old house in Palo Alto. It has been more than 16 years since the last remodel was done. Everything is due for broken-down. This time, the dish washer broke down, and water leaked underneath the floor. That means I have to replace the vinyl and the sub-floor. This is no ordinary job – I have to remove the dish washer, remove the vinyl, leave the sub-floor underneath to dry up, then install the vinyl, then install the dish washer. I used Benjamin Franklin for a previous job. I love their service and called them back. All these years, I never called back the same plumber twice, because I never found one which I think is professional and knowledgeable. But I kept looking. They came and disconnect ...

Our home had a kitchen drainage problem. Our kitchen drainage line was clogged. I called in to setup an appointment. The customer rep was very prompt on answering the call. Asked me if the issue is urgent or not. Helped me setup appointment. I was asked to give 4 hours window for the tech to come and look at our issue and give us the quote to fix. Received a call from “Benjamin Franklin’s” office during the window saying that the tech will be arriving shortly just before the end of the 4 hour time window. The tech was running late due to his previous job and was was late by 50 minutes from the committed time. The tech gave me estimate prior to starting the work. He said that the normal charge for ...

Danny from Redwood City came out to repair a water leak today. He came on time and did wear foot protection and place pads ever where. the water leak was repaired quickly and as I’m a contractor I can tell you it was done correctly ! Highly recommended! THANKS

Today I had an appointment set between 2:00 PM – 5:00 PM. Rushed home from work to wait ….. waited. 4:00 PM some one from the office called and said the person assign to my job is not able to come . She can assign me with another technician to come but not till 5:30 PM. I have no choice and just have to Wait some more ….. waited….. waited 6:00 PM no body show up. called the office Megan answered the phone , said he is on the way. It\’s 6:50 PM still no one come yet. Very very frustrated. What kind of on time customer service that you are providing. At least give me a courtesy call saying you are on the way or not on the way. I called again and ...

We had a plumbing disaster the evening before Easter (14 guests were to arrive mid morning the next day). I called the local Benjamin Franklin plumbing place and they sent a guy out within hours. John M (don’t know his last name) showed up (on time) and worked from 6 pm to 11 pm and cleared the root blockage from our sewer pipe, allowing us to have our Easter dinner as planned. John pointed out that the old pipe was in very bad shape and needed replacing, but this fix would get us through for a few days, and he was right.  John was extremely knowledgeable, respectful, friendly and is a VERY hard worker. It’s a big deal letting someone you don’t know into your home, and John is the example of what all home servicemen should ...